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Treating Customers Fairly

Treating Customers Fairly

The Senior Management of The Mortgage Centre (Home Counties) Ltd are committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities.

In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:

In practical terms for the different areas of our business this means:

When dealing with Clients we will: